Privacy policy
Last updated: [January 1st 2025]
Open Lake Technology (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS solution, website, and related services (collectively, the “Services”).
As a company based in France, we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French data protection laws.
1. Data Controller
The data controller responsible for processing your personal data is:
Open Lake Technology
10 Rue Penthièvre, 75008 Paris, France
contact@open-lake.com
2. Information We Collect
We may collect the following categories of personal data:
Account Information: name, email address, phone number, company details, login credentials.
Usage Data: log files, IP addresses, browser type, operating system, access times, and interactions with our Services.
Support Data: communications with our support team, including emails and chat messages.
Marketing Data: preferences for receiving communications, participation in surveys, and marketing campaigns.
3. How We Use Your Data
We process personal data for the following purposes:
To provide, maintain, and improve our Services.
To authenticate users and secure accounts.
To process payments and manage subscriptions.
To provide customer support.
To send administrative information, such as updates and security alerts.
To comply with legal obligations.
To send marketing communications (with your consent).
4. Legal Basis for Processing
We process your personal data under the following legal bases (per GDPR):
Contractual necessity – to provide you with the Services.
Legal obligations – to comply with applicable laws.
Legitimate interests – to improve our Services and communicate with you.
Consent – where required, for marketing communications and cookies.
5. Data Sharing and Transfers
We may share your personal data with:
Service providers (e.g., hosting & analytics).
Business partners involved in delivering the Services.
Authorities when required by law or regulation.
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as Standard Contractual Clauses.
6. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law.
Account data: retained while your account is active.
Support data: retained for up to 3 years after resolution.
7. Security
We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and secure storage.
8. Your Rights
As a data subject under GDPR, you have the following rights:
Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
Right to withdraw consent at any time
To exercise your rights, please contact us at [Insert Contact Email]. You may also lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) in France.
9. Cookies and Tracking
We use cookies and similar technologies to:
Enable essential website functionality.
Analyze usage and performance.
Personalize content and marketing.
You can manage cookie preferences through your browser settings or via our cookie banner.
10. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from children.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “last updated” date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, you may contact us at:
Open Lake Technology
Email: contact@open-lake.com
Address: 10 Rue Penthièvre, 75008 Paris, France